Things to Know About Jira Service Management
Jira Service Management is built on the foundations of Jira Service Desk. It also represents the next generation of ITSM. It comes with four plans free, standard, premium, and enterprise plans to ensure it tailors to the needs of each company size and ways of working.
Incident management is also a key part of building a great ITSM. Opsgenie, a market leader in incident response, is incorporated into all of Jira Service Management Cloud plans. In the next quarters Atlassian will also be incorporating Mindville Insight, an asset and configuration management app, and Halp, a conversational ticketing for Operations Teams that uses Slack. This is absolutely incredible news.
All these features in one ITSM solution will empower teams to deliver value fast without the cost and complexity of legacy ITSM. Choose templates for teams across HR, Legal, Marketing, and more, to setup new service teams. After choosing the template with minimal customizations you can get going right away.
JIRA SERVICE MANAGEMENT FEATURES
1. Request Management. Manage work across teams with one platform so your employees and customers quickly get the help they need.
2. Incident Management. Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
3. Problem Management. Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
4. Change Management. Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
5. Asset Management. Store assets in Insight to manage inventory efficiently, track ownership and lifecycles, and reduce costs. (This feature is coming soon!)
6. Configuration Management. Gain visibility into the infrastructure that supports critical applications and services. Use Insight to understand service dependencies so you can minimize risk. (This feature is coming soon!)
To view Atlassian Jira Service Management roadmap, what lies ahead for this amazing product, click Jira Service Management Cloud Roadmap here.
7. Knowledge Management. Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices
Things that are good to know.
- Roll out of existing Jira Service Desk Cloud to Jira Service Management Cloud will be in a few weeks.
- Opsgenie will continue to be sold as a standalone product for on-call, alerting, and major incident response – for users who are reluctant to move to the new service.
- Jira Service Desk Data Center will also become Jira Service Management. The key difference is the new incident management features and integration with Opsgenie is available in Data Center with a separate purchase of Opsgenie.
- There will only be one line item on your bill and in terms of user access, there will be only one product license for you to choose from.
- You can still set up an integration between JSM and standalone Opsgenie to view and link requests to major incidents.
- Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of the Standard or Premium plan.
With Jira Service Management, teams can deliver end-to-end value at high-velocity with an IT Service Management platform. As Atlassian experts at JiraConsultancy.com we are at the forefront of ITSM services and solutions. We are ready to work with you and answer any questions you may have. Feel free to contact us for consultation with your project. Contact Us now.