Case STUDIES
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Setup of Jira Project for Procurement System
Background: Client has been using Jira for a while and wanted to add a Procurement System in their existing Jira instance.
Solution: The client has approached us with vague details about the new project they wanted to add. We had a consultation with the client and provided some guidelines with what information is needed to be able to setup a new Jira project. After analysing the client’s project requirements, we were able to setup the new project in a matter of few days with very minor adjustments.
Benefits: The project was setup with a complete approval system and robust workflow that supports their procurement process.
Customer review: The customer was satisfied with our work that he even referred us to another group in their company who wanted to make use of Jira in their department.
ESTABLISH ROLE-BASED PERMISSIONS OF JIRA PROJECTS
Background: The client has a lot of software projects and their respective permission schemes were inadequately set up. Their permissions schemes was not secure and it was unclear who should have access and permission to administer the project and its issues. Users of a specific project can view and edit issues in other projects not assigned to them. Even external users (users not employed by the company) can view some of the internal projects.
Solution: We asked for a complete list of users and their corresponding level of access/roles. It was agreed that users that are assigned to a specific role in the project will have access to it. User groups were then created for easier user management. Afterwards, a standard permission scheme was created to be assigned to the projects.
Benefits: Only authorized users can view and edit the client’s projects, thus eliminating previous concerns about security. Established Role based permissions so that Project Leads can easily add/remove users who can access the project. Customer Review: The customer was very pleased with the outcome that they have continuously engaged us for any new updates that requires Jira Admin support.
Confluence Seminar
Background: The faculty and students of a University needed a collaboration tool to help them collaborate and share knowledge efficiently. They chose to use Confluence, but not all are well versed with the application.
Solution: We provided valuable information regarding the use and administration of Confluence with focus on these three areas: Templates and Blueprints, Space Organization, and Security and Restricted Pages.
Benefits: Those who attended the seminar have gained useful knowledge and will be able to disseminate their knowledge to their peers. As more and more people know the proper usage of Confluence, the university as a whole will be able to collaborate and share knowledge more efficiently.
JIRA ADMIN SUPPORT OF CLOUD INSTANCE
Background: Client has solicited our services to assist with Jira administration and support.
Solution: We have assisted the client in multiple Jira administration and customization tasks which includes but not limited to below: •Creation of filters and subscriptions to send daily reminders to team members of their pending tasks that has not been updated for more than 2 days.
•Setup of Agile boards for the projects •Configure permissions for the projects
Benefits: Our client was able to track their progress easily and was able to adopt to changes in daily business requirements.