Opsgenie and Jira Service Desk Integration
Alerts and notifications of critical/emergency incidents is important and time sensitive. Alerting makes it possible for support and executive teams to keep up with information that matters most to them.
Lets take a look at Opsgenie's robustness in dealing with incidents.
Flexible. Opsgenie has a flexible rules engine to enable teams to work the way they want. When an alert is triggered after hours, Opsgenie can notify all team members if it’s urgent, or delay until business hours if it’s low priority. This ensures every alert gets the proper attention.
Meaningful Alerts. Users can customize alert messages to make them easily understandable. Custom messages can be used for all notifications (voice, SMS, email, and mobile push). Add tags and optional fields to alerts and attach charts, runbooks, logs, and more to give context and enable recipients to determine the best course of action.
Be your own team. Opsgenie enables teams to create and edit schedules, rules, and policies on their own. Rather than relying on specific account administrators, users can create custom roles with granular permissions, so teams can make needed changes without the red tape. Efficiencies compound as teams scale, saving time across the organization
Opsgenie provides a powerful two-way integration with Jira Service Desk.
Taking Advantage of Powerful two-way integration of Opsgenie and Jira Service Desk
Opsgenie has deep bi-directional connectivity with other Atlassian products, providing an end-to-end incident management solution.
1. Simplifies Workflow
You can create Jira Software or Jira Service Desk issues from within Opsgenie, ensuring needed tasks are documented and tracked. When an issue is closed and resolved in Jira Service Desk, the alert in Opsgenie is closed. When a comment is added to issue in Jira Service Desk, the same comment is added as a note to the alert in Opsgenie.
2. Accelerates Incident Response Time
You can trigger Opsgenie alerts and escalate action when issues are created in Jira Software or Jira Service Desk, improving response time. Opsgenie provides rich notifications for all Jira issues with on-call schedules, rotations, and escalations – ensure the right alert gets to the right person every time.
3. Flexible Notification Policies
Opsgenie can notify the right team members via phone call, SMS, email or iOS and Android push notifications.
4. Create and coordinate incident responses
Opsgenie can forward alerts and incidents to collaboration tools such as: Slack, MS Teams, and can create conference bridges to begin the process of fixing an open incident.
With Jira Service Desk and Opsgenie plus Confluence your ITSM solution is a guaranteed success. Contact JiraConsultancy.com now for setting up your ideal ITSM solution.
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